Refund Policy

Is there a problem? Get in touch.

Changed your mind? Not a problem!

All of our products come with a 14-day return, no questions asked. During this period, we will refund or exchange your product at your request. Unfortunately, after this cooling-off period, we cannot offer you a refund or exchange unless there are other problems with the product.

For your return or exchange to be accepted, the product must be in its original condition, unused and must be returned in the original packaging. Sometimes we only issue partial refunds. This would be if the product is not in its original condition or if parts are missing or damaged due to customer error rather than Star Technology error.

Faulty Products

If your item has a fault or one develops, please contact Star Technology Customer Support on 020 3015 7714 or email info@startechx.co.uk . All of our products are covered by a 6-month warranty as is stipulated in the Consumer Rights Act 2015.

Depending on your needs and preference, a refund, exchange or repair will be offered. Please note, the warranty continues for 6 months from the date of original purchase, not the repair or replacement date.

Faults that are caused by accident, misuse, neglect or general wear and tear will not be covered by our refund policy. We also reserve the right to assess the product to check the fault before issuing any refund, exchange or repair. Additionally, you must declare your fault within the six-month period. Failure to do so will mean that we are unable to fulfill this policy and it would be down to the customer to prove a manufacturing issue occurred.

Manufacturer Warranty

Many products also have a manufacturer’s warranty. You should check the length of this warranty with the manufacturer. As a general rule, a new mobile phone has a manufacturer’s warranty of 24 months and other retail products tend to have 12 months’ warranty from the manufacturer too. Refurbished mobiles may still have a manufacturer’s warranty but this is not guaranteed as it depends on the age of the phone and the refurbishment. Contact us if you wish to discuss your refurbished device’s warranty.

Refunds Continued

Once we receive your return and have inspected it, we will contact you via email to let you know that we have received it. You will be then notified if we approve or reject the refund based on the condition of the returned item. If your refund is approved, it will be processed and your original method of payment will be refunded within a set time period.

Missing or Late Refunds

If you still haven’t received your expected refund, please make sure you check your account again before calling us. You should also contact your bank or Credit Card Company as it could be that it is in the process of being refunded and so has not appeared on your statement yet. If all of this has been checked and you are still waiting for your refund, please contact us on 020 3015 7714 or email info@startechx.co.uk.

Shipping 

In order to return a product, you should send it to Star Technology, 519 Roman Road,
London, E3 5EL, UK. You should include your address in full, the order information and number and the reason for your return.

It is the customer’s responsibility to pay any postage costs for returns if it is unwanted. These costs are non-refundable. Depending on your location, it may take time for your package to reach us. If your item has a value of over £20, you must consider using a tracked service or buying postage insurance. We cannot guarantee that your return will reach us.

If there is a fault with your product, you need to contact us to organize the return shipping. We will cover the costs of shopping in appropriate cases. You must, however, contact us to arrange this before returning your item. If you have already paid return shipping costs then we cannot refund this.

This does not affect your statutory rights.